Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
Enjoyed the cultural models shared. It's simple and useful. I'll be referring to these models in the fu
Useful to understand the differents conflicts while handling the project & analyse to overcome the difficulties
This course is giving me insight both at a professional and a personal level; clear concepts and clear explanations. Happy to have joined in!Tiziano Calabrese
This Course gives a deep insight of various Conflict Resolution Skills and shows its practicability in a given scenario. Overall quite impressed.
I like this course! I have learned a lot that I can use in dealing with my colleagues .
It was really insightful, interesting and absolutely educative. Thank you for lessons, the flexibility of the courses and thank you for the entire specialization.
Great course to gain awareness of thee dynamics in conflict situations. Which is a first step to resolving the conflicts.
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
Great Course for anyone that needs help looking at conflict from all sides and not just how it pertains to you only
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Good course. I got a better understanding type, cause of conflict etc. I have learnt positive ways of how to deal with conflict and I can apply the methods in my future life.
Great course with plenty of information. The lessons are followed up with interviews of individuals giving real world examples, which demonstrates the courses' relevance.
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
Great course! Simple enough to understand the concepts you are given and the examples, I am very happy to have made the decision to study it. I think the only thing missing is that you should provide some reading material, because not all the books you put reference to are on Internet. Thank you for giving me valueble insight.
I found the content of this course not very useful in real life application. It is mainly theory based and the content is very high level, without entering into details that can actually be useful in a real context.
I found particularly relevant the case studies where the experts were interviewed as they provided real life examples, but for the rest I think it's knowledge that can easily be acquired reading a book on conflict resolution on a very basic level. I also appreciated the peer reviewed assignments but again, found them too superficial.
Thank you so much for organizing this course. I learned a lot in a few days and tried to reflect on what I did in the past and tried to analyze the problems in an organization I know here to understand what went wrong and what they could have done otherwise to avoid internal conflicts that led to a high turn over rate. Thanks again for I learned so much.
This course is an eye-opener because conflict was never tagged as positive in my society. So as i grow professionally, I am having a hard time coping up on how to manage different conflicts in my working environment. However, this course has taught me to distinguish conflicts and what is my role on dealing with it because conflict can be a positive thing.
This series of courses have been invaluable to me in my work! I work with elderly, and if you have ever done this, you know they are argumentative, unsatisfied, most are sickly, and there is constant confusion and conflict going on!! This has helped me learn how to deal with their many, many complaints and arguments.
This course can be used in personal and professional conflict situations. I was able to immediately apply my learnings from this course in my role as an HR professional and it helps your mentality shift towards seeing the positive to conflictual situations. Highly enjoyed this course.
I'm really happy I was finally able to finish this course. Now that I know the types of conflict, I need to dive into more detailed resolution courses that I didn't know were part of the conflict management skills set. I'm glad that I do check my emails.
I really appreciated the way of teaching of Mrs. Najla DeBow. The courses are well structured and clearly explained. I was thus able to deepen my knowledge in the typology of conflicts and apply these concepts to my professional and personal life.
Thanks to this course, you are able to see with more clarity your own behavior and the behavior of others during conflicts. It makes more sense if a given behavior will conduct to destructive or positive conflict.
A great course that equips you to manage a conflict filled world with ease, bringing people, organizations and nations together to live and operate in peace, harmony and good understanding for greater achievement.
I really liked this course. I think it is very useful and productive to understand more deeply how to lead a conflict and which are the most appropriate tools to manage different types of conflicts.
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
This course is giving me insight both at a professional and a personal level; clear concepts and clear explanations.
Happy to have joined in!
Tiziano Calabrese
I t was great opportunity to attend this course of types of conflict it's knowledgeable and fruit ful course for management and organizational staff management
To be honest, it was amazing experience. The instructor was perfectly awesome. I love it to much and I really appreciated.
Thank you for wonderful job.
Terrific overview of types of conflict. This should be a mandatory class in life as conflicts arise in every aspect, setting, and relationship.