Name: Create Customer Support Data with Google Sheets
Brand: Coursera
Availability: OnlineOnly
Rating: 4.6 (81 reviews)

Back to Create Customer Support Data with Google Sheets

Learner reviews & feedback for Create Customer Support Data with Google Sheets

4.6414 reviews

About this course

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.

Featured reviews

5.0Reviewed May 25, 2020

It helps me to learn new skills. I am very happy to take this project. I hope it will help to work in the company in future.

5.0Reviewed Jun 5, 2021

Thanks to the team Coursera and the lecturer i have learned a lot

5.0Reviewed Sep 15, 2020

Enjoyed every bit of this project. Highly practical and insightful.

5.0Reviewed Jun 23, 2025

Great intro into using google sheets, i loved it, very easy to understand, i feel more confident in the skills taught thank you so much !

5.0Reviewed Jul 31, 2020

Very easy to follow the instructions. Enough time was given to complete the deliverables.

5.0Reviewed Oct 20, 2023

I understood it and I like how she didn't use too much big words, trying to keep it simple

4.0Reviewed Jul 16, 2020

I've learned a lot from this course that I believe would really be useful in the future... Thank you! More power!

5.0Reviewed Jan 4, 2022

I enjoy every bit of the training. especially the part I was given my cloud workspace to work on while following the lesson.Thanks for this opportunity.

4.0Reviewed Dec 27, 2021

Decent Course! I learn quite a number of new handles here.

5.0Reviewed Sep 7, 2025

Thank you, Melissa. I like how you explained everything so clearly. I enjoyed following your lecture.

5.0Reviewed Dec 23, 2020

This is a perfect course for beginners who wants to learn Customer Support Data with Google Sheets. It helps me a lot because for sure I can use this for my future employment.

5.0Reviewed Sep 4, 2020

It was so educative and the instructor made it all easy.

All reviews

Showing: 20 of 81

Ravikanth

5.0

Reviewed Feb 15, 2021

Perfect beginner course, learn Customer Support Data analytics using Google Sheets. Teaches good skills which I am confident of using, and also do research work or analysis of any type of survey data. I recommend this course to all the beginners.

Tshewang Jamtsho Tamang

5.0

Reviewed Sep 11, 2020

This course taught me great skills with which I feel confident to work or do research work or analysis of any type of survey data. I recommend this course all the people who wants to become someone form no one.

Sebastian James

5.0

Reviewed May 30, 2020

Fantastic course for those who are new to Google sheets and also for those who use Google sheets but weren't aware of really neat tricks and formulas which can help increase speed and efficiency of your work.

Iin Komariyah

5.0

Reviewed Nov 4, 2021

Instructor explains the lesson in an easy way to understand even for me whose english listening skill is so bad. I hope english subtitle is available for every class. Thank you for sharing knowledge.

Clyndel Magpulong

5.0

Reviewed Dec 24, 2020

This is a perfect course for beginners who wants to learn Customer Support Data with Google Sheets. It helps me a lot because for sure I can use this for my future employment.

Kendra Ehidiawhen

5.0

Reviewed Jan 5, 2022

I enjoy every bit of the training. especially the part I was given my cloud workspace to work on while following the lesson.

Thanks for this opportunity.

Zahirah Myers

5.0

Reviewed Jun 24, 2025

Great intro into using google sheets, i loved it, very easy to understand, i feel more confident in the skills taught thank you so much !

Suraiya Yesmin Jakiya

5.0

Reviewed May 26, 2020

It helps me to learn new skills. I am very happy to take this project. I hope it will help to work in the company in future.

Johnson Anil M

5.0

Reviewed Jun 27, 2020

Very nicely and beautifully explained. This is a much needed course for my present job. Thank you so much, Melissa.

Fadi Saleh Ali Martan

5.0

Reviewed Sep 8, 2025

Thank you, Melissa. I like how you explained everything so clearly. I enjoyed following your lecture.

RAVI PATEL

5.0

Reviewed May 23, 2021

This course is very helpful for Beginners. Thank you for creating this helpful Guided Project.

Miracle Okoro

5.0

Reviewed Oct 21, 2023

I understood it and I like how she didn't use too much big words, trying to keep it simple

Kamilah Nash

5.0

Reviewed Aug 1, 2020

Very easy to follow the instructions. Enough time was given to complete the deliverables.

Sarah Alex-Usifo

5.0

Reviewed Sep 15, 2020

Enjoyed every bit of this project. Highly practical and insightful.

ABUBAKAR SULEIMAN

5.0

Reviewed Jun 6, 2021

Thanks to the team Coursera and the lecturer i have learned a lot

Fawole David Oluwapelumi

5.0

Reviewed Sep 5, 2020

It was so educative and the instructor made it all easy.

milenaguila 616259

5.0

Reviewed Feb 9, 2022

Fue de gra provecho sobre el uso detablero de google

Abdulloh Xoliqov

5.0

Reviewed Aug 29, 2020

I just loved it! Thank you, dear instructor!

Zyanya Sharon Vizcarra Chávez

5.0

Reviewed Nov 3, 2020

Great way to start using Google Sheets!

Shera Rizkya Febri

5.0

Reviewed Jun 26, 2020

its helpul, and give some good insight