S
5.0
Reviewed Apr 17, 2025Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
As good as first course, recommend 2x speed
Interacting with Customers
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.
Status: Customer Engagement
Status: Time Management
BeginnerCourse22 hours
Featured reviews
SR
5.0
Reviewed Aug 13, 2024Great detailed information to assist the customer service rep!
MC
4.0
Reviewed Sep 23, 2025bugs in the assessment feature not giving genuine score for assessments and assignment submission.
TW
5.0
Reviewed Feb 22, 2026This course is so perfect for beginner. I would recommded it.
VM
5.0
Reviewed Sep 20, 2023This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
J
5.0
Reviewed Jun 26, 2024It was a great course especially the examples of deescalating and showing empathy.
All reviews
Showing: 20 of 25
All Learners
All Stars
Most Helpful
Ryan
4.0
Reviewed Jul 30, 2024Samantha
1.0
Reviewed Sep 18, 2023making customer service more trivial than it really is
Constance
5.0
Reviewed Sep 27, 2024I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.
Virginia
5.0
Reviewed Sep 21, 2023This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
SAMUEL
5.0
Reviewed Apr 18, 2025Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
J
5.0
Reviewed Jun 27, 2024It was a great course especially the examples of deescalating and showing empathy.
NURBELIS
5.0
Reviewed Dec 5, 2024Me parece un excelente curso muy completo a lo que yo necesitaba
Susan
5.0
Reviewed Aug 14, 2024Great detailed information to assist the customer service rep!
THIRI
5.0
Reviewed Feb 23, 2026This course is so perfect for beginner. I would recommded it.
SANAA
5.0
Reviewed Mar 18, 2025"Thank you for the valuable information."
Ali
5.0
Reviewed Jul 19, 2024such a great course
Khadar
5.0
Reviewed Aug 20, 2023I recommended it.
Gustavo
5.0
Reviewed Feb 26, 2026Great Course
Gabriel
5.0
Reviewed Oct 3, 2024EXCELLENT
ADEL
5.0
Reviewed Aug 13, 2026ممتازة
(FSCH_DN)
5.0
Reviewed May 27, 2026Good !
Jeff
5.0
Reviewed Feb 25, 2026Nice
SALMAH
5.0
Reviewed Aug 6, 2024شكرا
Shelin
5.0
Reviewed Jul 29, 2023Good
Michael
4.0
Reviewed Sep 24, 2025bugs in the assessment feature not giving genuine score for assessments and assignment submission.