Back to Operations Systems Excellence
University of London

Operations Systems Excellence

The sole task of organisations is to either deliver customers the services that they require, or design, manufacture, and deliver products that customers are after. How do firms and organisations manage the very tasks that they carry out? How can operations themselves give excellence to organisations to enable them to be competitive? Operations management is concerned with the design, planning and control of operating systems for the provision of goods and services. This course will provide an introduction not only into the development of operational systems but more importantly into the how operating methods can help achieve corporate excellence.

Status: Process Mapping
Status: Process Design
Course18 hours

Featured reviews

BK

Reviewed Jan 4, 2026

This is an excellent course with different case studies that make you think out of the box. Highly recommended to understand the amazing cases and apt for the roles who are in Ops.

PS

Reviewed Apr 10, 2023

Wonderful Experience, the videos and articles were of great content. I would love to have a more exhaustive version.

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