Dell

Dell Technologies Technical Support Career Introduction

Dell

Dell Technologies Technical Support Career Introduction

This course is part of Dell Technologies Technical Customer Support Specialist Professional Certificate

Develop with Dell

Instructor: Develop with Dell

Access provided by Vishwakarma Intitutes

2,668 already enrolled

Gain insight into a topic and learn the fundamentals.

24 reviews

Beginner level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.

24 reviews

Beginner level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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This course is part of the Dell Technologies Technical Customer Support Specialist Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Dell

There are 4 modules in this course

This week you will get an overview of what a career in Tech Support could look like for you. You’ll learn about what it takes to be a tech support professional and various paths your career could take once you get started. We’ll also discuss some of the key characteristics and qualities needed to be successful in in customer support. You’ll also hear directly from sales managers about what they look for when they interview candidates.

What's included

22 videos2 readings4 assignments1 plugin

This week is all about the foundational professional skills you’ll need to work in tech support. Things like time management, active listening and communication will be essential to your success as a tech support professional. This week we’ll cover strategies for making the most of your time, and tips for crafting professional business communications.

What's included

4 videos1 reading2 assignments1 peer review

This week we will explore the critical role of technical support within the dynamic tech industry. You will gain insights into the key role support professionals play in maintaining seamless technology experiences.

What's included

1 video1 reading1 assignment1 discussion prompt

The need for product knowledge is ever expanding. This week, we will explore strategies for staying up-to-date with industry trends, mastering product features, and fostering a culture of continuous learning. You will discover how product knowledge enhances customer interactions, drives innovation, and contributes to organizational success.

What's included

1 video2 readings1 assignment1 peer review

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Instructor

Develop with Dell
Dell
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Dell

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