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The George Washington University

Leading Healthcare Quality and Safety

Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement. Pawlson, g. & Johnson, J. (2021). Advancing Health Care Quality: Protecting Patients, Improving Lives. DEStech Publications Inc. About The George Washington University School of Nursing Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.

Status: Patient Safety
Status: Job Safety Analysis
BeginnerCourse13 hours

Featured reviews

CO

5.0Reviewed Apr 26, 2022

I enjoyed the course. I am more motivated to get things right with regards to patient safety and the quality of healthservices. T​he tutors talked so convincingly and clearly. I will take more courses

SS

5.0Reviewed Jul 31, 2017

This course give me insight of how to handle hospital quality assurance better in order to improve the hospital performance both from top-down and bottom-up way of management.

PN

4.0Reviewed Jun 26, 2021

Extremely educational and beneficial. However, it would be great if some of our questions are actually attended to, gives ones a higher sense of learning. Great work all the same

AG

4.0Reviewed Nov 16, 2020

Thank you for this program. Both instructors were very engaging and offered a wealth of information. I gave it 4 stars only because some links in the required reading had expired.

TA

4.0Reviewed Nov 17, 2019

Good course that provides some deep insight into the healthcare system. Quizzes are pretty easy though and are really about memorization more than applying your knowledge.

DW

5.0Reviewed Sep 26, 2024

It is an amazing course to deepen knowledge of quality and safety and understand different aspects of the process. I especially found the module on resistance to change eye-opening and insightful

JS

5.0Reviewed Nov 16, 2016

I would like to state state that this is a course that is very well rounded in the topics taught/discussed and would recommend it to anyone wishing to improve quality in the field of health care!

MA

5.0Reviewed Jul 7, 2024

I’m glad I took a bold step in studying. Studying here has taught me discipline, safety, confidence, measures and more. I will say my lecturers are the best, I’m so grateful for this opportunity.

IM

5.0Reviewed Jan 15, 2022

Excellent course, Full Rich of information and Guidance on Improving healthcare quality, I am beginner in this field, Learnt a lot, Thanks Coursera and Speakers Gregory Pawlson &Jean Johnson

TC

4.0Reviewed Jun 13, 2023

This course is really good for them who wants to know more about healthcare quality and safety. It gives resources and knowledge that is applicable in healthcare and patient safety.

AT

5.0Reviewed Mar 21, 2021

Excellent online course and thank you for the excellent speakers. I really learned a lot throughout this course. Which I will take with me and apply on our unit to improve our quality and safety.

AN

5.0Reviewed Mar 21, 2024

Highly Educative and transforming with uncountable leadership and managerial ideas and inexhaustible qualities and approaches to health care/patients improvement. Woa! I feel great.

All reviews

Showing: 20 of 405

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