In the second module of this course, we'll learn about configuring users and permissions in Windows and Linux OS. As an IT Support Specialist, it's important to know how to grant the appropriate permissions to users and groups for both Windows and Linux OS. By the end of this module, you will know how to add, modify, and remove users for a computer and for specific files and folders by using the Windows GUI, Windows CLI, and Linux shell.

In the third module of this course, we'll learn about package and software management in Windows and Linux OS. It's important to know how package installs work and how devices and drivers are managed within these operating systems. We will also learn about different packaging and file compression methods. By the end of this module, you will know how to create, update, and remove software by using the Windows GUI, Windows CLI and Linux shell.

In the fourth module of this course, we'll learn about how filesystems work for Windows and Linux OS. We'll learn about filesystem types and why they're different for certain OS. We'll learn about disk partitioning and virtual memory and why these are so important for an IT Support Specialist's role. We'll also cover ways mount and unmount filesystems, read disk usage, and repair filesystems. By the end of this module, you will partition and format a disk drive yourself in both Windows and Linux.

In the fifth module of this course, we'll explore process management. As an IT Support Specialist, it is important to use system tools to read and understand process statuses of machines. We will cover ways to start and terminate a process in Windows and Linux. We will also apply troubleshooting tools to solve problems with processes and resources. By the end of this module, you will use Windows and Linux commands to do practical process maintenance.

Congratulations, you've made it to the final module in the course! In the last module of this course, we will cover some of the practical aspects of operating systems that you'll use all the time in IT Support. We will cover remote access and how to troubleshoot a computer from afar. We'll explore virtualization tools to manage and remove virtual instances, use logs for system monitoring, and show you a few different techniques for OS deployment. By the end of this module, you will apply all the skills from this course to debug some issues within Windows and Linux OS. Good luck!