MC
4.0Reviewed Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
As good as first course, recommend 2x speed
Interacting with Customers
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.
Status: Transaction Processing
Status: Non-Verbal Communication
BeginnerCourse22 hours
Featured reviews
TW
5.0Reviewed Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
J
5.0Reviewed Jun 26, 2024
It was a great course especially the examples of deescalating and showing empathy.
VM
5.0Reviewed Sep 20, 2023
This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
S
5.0Reviewed Apr 17, 2025
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
SR
5.0Reviewed Aug 13, 2024
Great detailed information to assist the customer service rep!
All reviews
Showing: 20 of 23
All Learners
All Stars
Most Helpful
Ryan Kristopher Dunn
4.0
Reviewed Jul 30, 2024Samantha Ross
1.0
Reviewed Sep 18, 2023making customer service more trivial than it really is
Constance Troxell
5.0
Reviewed Sep 27, 2024I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.
Virginia Michaels
5.0
Reviewed Sep 21, 2023This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
SAMUEL ANTON
5.0
Reviewed Apr 18, 2025Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
J As (MusicSpeaks)
5.0
Reviewed Jun 27, 2024It was a great course especially the examples of deescalating and showing empathy.
NURBELIS PATRICIA CASTRO OVIEDO
5.0
Reviewed Dec 5, 2024Me parece un excelente curso muy completo a lo que yo necesitaba
Susan Roberts
5.0
Reviewed Aug 14, 2024Great detailed information to assist the customer service rep!
THIRI HTAR WAI
5.0
Reviewed Feb 23, 2026This course is so perfect for beginner. I would recommded it.
SANAA MANSUR ALQADI
5.0
Reviewed Mar 18, 2025"Thank you for the valuable information."
Ali Mahmoud
5.0
Reviewed Jul 19, 2024such a great course
Khadar Warsame
5.0
Reviewed Aug 20, 2023I recommended it.
Gustavo Diego Salguero Morales
5.0
Reviewed Feb 26, 2026Great Course
Gabriel Santiago Figueredo Cortina
5.0
Reviewed Oct 3, 2024EXCELLENT
Jeff Noel
5.0
Reviewed Feb 25, 2026Nice
SALMAH SALAH BIN SALEH ALHUJURI SALMAH SALAH BIN SALEH ALHUJURI
5.0
Reviewed Aug 6, 2024شكرا
Shelin Puspa
5.0
Reviewed Jul 29, 2023Good
Michael Chidiebere
4.0
Reviewed Sep 24, 2025bugs in the assessment feature not giving genuine score for assessments and assignment submission.
Arowosegbe Oluwadamilola Gift
4.0
Reviewed May 2, 2025How can i get my certificate
Mohamed Ibrahim salih
4.0
Reviewed Jan 7, 2024A remarkable Course