Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.

Customer-Centric IT Strategy

Customer-Centric IT Strategy
This course is part of Leading the Modern Day Business Specialization

Instructor: Alex Cowan
Access provided by Masterflex LLC, Part of Avantor
25,348 already enrolled
674 reviews
Details to know

Add to your LinkedIn profile
4 assignments
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 4 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor

Offered by
Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.
Learner reviews
- 5 stars
70.62%
- 4 stars
20.91%
- 3 stars
5.93%
- 2 stars
1.48%
- 1 star
1.03%
Showing 3 of 674
Reviewed on Jun 29, 2021
The examples presented in the course were really helpful in understanding what goes into developing a customer centric IT strategy.
Reviewed on Jan 7, 2021
Very good course for jobs related to IT project design and implementation for customers!
Reviewed on Mar 2, 2018
This course helped me understand process design, user stories and business model canvas to integrate with IT system.
Explore more from Business

University of Virginia Darden School Foundation

Duke University

Kennesaw State University


