This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations. Upon successful completion of this course, you will be able to: 1. Understand how HR departments analyze resource allocation for jobs and the factors which influence job design. 2. Understand how HR departments determine the most effective methods of recruiting talent. 3. Identify and implement best practices when it comes to interviewing candidates. 4. Appreciate the importance of a well-designed employee training and socialization program. 5. Understand the importance of performance appraisals and how they can be used to guide professionals on promotion, termination, and liability avoidance. 6. Understand how an organization can avoid legal liability for "negligent hiring." All required readings are delivered in the course modules. These include external links, articles, graphics, and videos. The course is comprised of the following elements: • Topic videos: In each module, the concepts you need to know will be presented in short introductory videos. You may stream these videos for playback within the browser by clicking on their titles or downloading the videos • Discussions: This course provides activity guides as you progress through each lesson. • Quizzes: You will have practice quizzes throughout the course to check for understanding.
HM
I hope with this certificate I will be get better job and possition
OO
A very interesting, enlightening and expository course. Thanks to the coordinator and coursera.
LS
Great course if you want to adopt your basic in Hospitality Industry.
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Was a little confusing when instructor or materials would reference a textbook but no textbook was listed anywhere in the course. Also there were several typos in the lecture slides and in the transcripts that were distracting.
mismatch between the title of the course and the content....nothing at all about hospitality management, the course explains some very basic low level stuff about HR
A very interesting, enlightening and expository course. Thanks to the coordinator and coursera.
Great course if you want to adopt your basic in Hospitality Industry.
It had a great workshop, but unfortunately, I couldn't figure out which book they were referring to when they asked us to read certain chapters.
The course lacked mental stimulation and relatable hospitality concept frameworks.
Missing textbook
Not a hospitality course. This is an HR course.
I recently completed the "Management Foundations in the Hospitality Industry" course, and I can confidently say that it was an enriching experience. The course provides a comprehensive understanding of the fundamental management principles within the hospitality industry, offering valuable insights into areas such as leadership, customer service, operations, and HR. Cheers, Carlos
I really enjoyed learning on this site.I didnt have money to pursue my courses.But not to worry ,a financial aid was given to me to start and finish my courses wel on time..Thanks to Todd for roviding the lessons,not forgetting COURSERA team and the whol management.
Good training and a competent instructor
лучший курс который я проходил
Awesome and insightful course
excellent
A short basic introduction, but has content directly from the full class at UNT. Unfortunately some of the questions on the test are not covered in the class and the textbook is referenced several time, but there is no access to it through this class.
Thank you sooo much Pr. Todd uglow And also thanks for the whole Teams i really appreciate :)
Very good course in general and fast as well, I would just make better notes
I hope with this certificate I will be get better job and possition
Great Experience!
Most of the content in this course was common sense. Also, the BARS system of appraisal, narrative essays, and management by objective(s) aka MBOs were not discussed in any of the lectures and readings.