Thank you coursera for the opportunity. I was very glad that I enrolled in this subject. I really learned a lot of things that was very useful in my work.
I believe that this course is Inevitable for any one who wants to enhance his performance in the work environment and boost his career. you will learn the following :
1-coaching and monitoring
2-Effective teaming
3-Active listening
4-keys to a constructive feedback
5-Approaches for informing.
6-Summarizing
7-Direct and indirect requests
8-Meeting management
9-Conference calling
10-Handling interruptions
11-strategies for holding the floor
12-Writing effective business Emails
13-preparing status reports
