This course focuses on developing advanced communication skills for complex healthcare interactions, including telehealth and cross-cultural patient encounters. Learners explore how to build empathy, establish rapport, and maintain professionalism in virtual environments. The course emphasizes culturally competent communication, emotional awareness, and strategies for addressing challenging or sensitive situations.

Special Communication Situations in Healthcare

Special Communication Situations in Healthcare
This course is part of Nursing Leadership Specialization

Instructor: Amber Vanderburg
Access provided by Interbank
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
5 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Demonstrate effective bedside and telehealth communication skills.
Build rapport and provide empathetic, culturally competent care.
Communicate clearly and compassionately in emotionally charged situations.
Use key Spanish phrases to support communication with patients.
Skills you'll gain
- Emotional Intelligence
- Telehealth
- Intercultural Competence
- Composure
- Patient Communication
- Spanish Language
- Professionalism
- Relationship Building
- Interpersonal Communications
- Bilingual (Spanish/English)
- Patient-centered Care
- Cultural Sensitivity
- Verbal Communication Skills
- Communication Strategies
- Empathy
- Cultural Responsiveness
- Communication
- Language Competency
Details to know

Shareable certificate
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Assessments
8 assignments
Taught in English
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
This course is part of the Nursing Leadership Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 2 modules in this course
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