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The George Washington University

Leading Healthcare Quality and Safety

Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement. Pawlson, g. & Johnson, J. (2021). Advancing Health Care Quality: Protecting Patients, Improving Lives. DEStech Publications Inc. About The George Washington University School of Nursing Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.

Status: Collaboration
Status: Health Policy
BeginnerCourse13 hours

Featured reviews

IB

4.0Reviewed Dec 15, 2019

how to be an effective leader was quite important for me. the questions really fit to me as i have joined a new job as quality manager and have found myself struggling to create safety culture.

AT

5.0Reviewed Mar 21, 2021

Excellent online course and thank you for the excellent speakers. I really learned a lot throughout this course. Which I will take with me and apply on our unit to improve our quality and safety.

SS

5.0Reviewed Jul 31, 2017

This course give me insight of how to handle hospital quality assurance better in order to improve the hospital performance both from top-down and bottom-up way of management.

PN

4.0Reviewed Jun 26, 2021

Extremely educational and beneficial. However, it would be great if some of our questions are actually attended to, gives ones a higher sense of learning. Great work all the same

AG

4.0Reviewed Nov 16, 2020

Thank you for this program. Both instructors were very engaging and offered a wealth of information. I gave it 4 stars only because some links in the required reading had expired.

JS

5.0Reviewed Nov 16, 2016

I would like to state state that this is a course that is very well rounded in the topics taught/discussed and would recommend it to anyone wishing to improve quality in the field of health care!

NT

5.0Reviewed Aug 31, 2017

This course is really useful to give an overview of quality improvement specifically in health care. The 2 tutors are so passionate in providing both knowledge and inspiring students. Thank you!

ZA

5.0Reviewed Jul 14, 2020

thank you so much for the course . It was very informative and interesting. My only comment is that I was hoping to see more application examples to be able to comprehend the theories introduced.

AN

5.0Reviewed Mar 21, 2024

Highly Educative and transforming with uncountable leadership and managerial ideas and inexhaustible qualities and approaches to health care/patients improvement. Woa! I feel great.

DW

5.0Reviewed Sep 26, 2024

It is an amazing course to deepen knowledge of quality and safety and understand different aspects of the process. I especially found the module on resistance to change eye-opening and insightful

MA

5.0Reviewed Jul 7, 2024

I’m glad I took a bold step in studying. Studying here has taught me discipline, safety, confidence, measures and more. I will say my lecturers are the best, I’m so grateful for this opportunity.

MB

5.0Reviewed Feb 14, 2022

The course content is excellent. Thanks to Coursera, to allow me to complete this course, "Leading Healthcare Quality and Safety". The certificate is more useful in enhancing my career.

All reviews

Showing: 20 of 405

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