Mastering AI Automation with Salesforce Agents is an intermediate-level course designed for Salesforce professionals ready to transform their workflows with intelligent automation. In today's competitive landscape, organizations that leverage AI agents don't just improve efficiency—they fundamentally reshape how work gets done. This course equips you with strategic frameworks and practical skills to identify automation opportunities, implement Salesforce Agentforce solutions, and create comprehensive strategies that drive sustainable business value. Through real-world case studies including Wiley's 40% improvement in customer support resolution and Precina Health's breakthrough diabetes management results, you'll learn to design AI agents that eliminate routine tasks while amplifying human expertise. The course combines strategic thinking with hands-on implementation, featuring scenario-based exercises, technical configuration guidance, and comprehensive planning frameworks. Whether you're managing customer service workflows, sales processes, or operational tasks, you'll master the art of intelligent automation that scales with your organization's growth and creates lasting competitive advantages.
Salesforce Agents: Building AI-Powered Automations
Salesforce Agents: Building AI-Powered Automations
Instructor: Hurix Digital
Access provided by Interbank
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
4 hours to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
December 2025
See how employees at top companies are mastering in-demand skills
There are 3 modules in this course
Instructor
Offered by
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.