RS
Reviewed Jul 23, 2025
I like this course! I have learned a lot that I can use in dealing with my colleagues .
Intercultural Communication and Conflict Resolution
Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions
Status: Diversity Awareness
Status: Cultural Responsiveness
Course7 hours
Featured reviews
HP
Reviewed May 21, 2016
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
LL
Reviewed Nov 13, 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
VI
Reviewed Aug 6, 2020
I enjoyed how the course is detailed and engaging.I recommended it to all my friends.
DD
Reviewed Jul 16, 2020
Very good, compact course. Gave me some valuable inputs. Special thanks for the input on how our minds frame our intercultural expevctations. Also, for the three strategies of conflict resolution.
AP
Reviewed Oct 5, 2019
clear videos, examples and interviews. Great course to deepen these specific matters and start practice related soft skills on workplace from the beginning.
WG
Reviewed Aug 26, 2020
This course is very interesting. you never know until you attempt to learn. i am so grateful to have participated in it.
NA
Reviewed Nov 8, 2020
I learned how to over come the conflict between different culture. This course is very useful for my current situation.
AC
Reviewed Jul 11, 2021
Good course. Some videos were too long and it was hard to keep concentration and understand what was being taught.
ST
Reviewed Aug 22, 2017
Great content however, I found the slides distracting and hard to follow.
JJ
Reviewed Oct 26, 2022
I learned the importance of respecting different cultures . Not always see certain behaviours as disrespectful but accept and learn their meanings is the key
ST
Reviewed May 10, 2020
Resources and Materials were too good. A case study is very appropriate.