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SAP

SAP Customer Engagement and Discovery

SAP Customer Engagement and Discovery is the third course in the SAP Technology Consultant Professional Certificate program. The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals. You’ll learn how to gather information and insights about a customer’s business, technology, and data. You’ll investigate SAP’s fit-to-standard analysis approach. You’ll consider how to accurately understand and assess a client’s needs. And you’ll look at SAP’s Customer Journey Roadmap, which includes how to identify and communicate the value of a solution to stakeholders and get signoff. By the end of this course, you will be able to: Describe the key elements of the SAP Activate methodology and Customer Engagement Model. Explain the program planning and set up activities for a typical SAP customer project. Explain what a technology consultant does in the Customer Engagement and Discovery phase of SAP projects. Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data. Describe how to conduct discovery workshops and interviews. Explain SAP's fit-to-standard approach and key preparation activities and develop a Customer Journey Roadmap. Identify and communicate the business value of a proposed SAP solution.

Status: Technical Consulting
Status: Stakeholder Management
BeginnerCourse13 hours

Featured reviews

SM

Reviewed Dec 6, 2024

I learned a lot from this course, I am glad that SAP has the tool to meet the needs of different kinds of clients. I didn't know that SAP has solutions for Agribusiness

SB

Reviewed Nov 8, 2023

I'm certified with the level of the content provided in this course.

MC

Reviewed Jan 21, 2024

I love it! Great guide to managing stakeholders and customers

AP

Reviewed Oct 7, 2024

Peer to peer review makes this course a bit interesting course.

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