The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service. This program uniquely prepares you for your new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service If you are someone that enjoys meeting people, solving problems, and are ready for new experiences, then this program is right for you. Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You’ll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.
I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
Great course I love and respect people and customers, I love working hard.
great course filled with innovative tips on how to improve your customer service skills overall just a great experience
The course teaches skills that result in better customer service for clients and customers.
Great detailed information to assist the customer service rep!
Nice course covering many aspects about Retail Customer Service.
Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
Great course to start your customer rep experience. I learnt a lot.
This course is so perfect for beginner. I would recommded it.
Great course I love and respect people and customersSusheel Erramilli
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I recently had the opportunity to take the Introduction to Customer Service course, and I found it to be a very valuable experience. The course covered a wide range of topics, including communication skills, problem-solving, and conflict resolution. I was particularly impressed with the focus on empathy and understanding the customer's perspective. This course allowed me to strengthen the skills that I already have and the opportunity to improve on the things that I learned. Overall, I highly recommend the Introduction to Customer Service course to anyone who wants to improve their customer service skills. It is a well-designed and informative course that is taught by experienced professionals.
That was a great course, learnt a lot. Thank you Coursera for this opportunity.
Very informative and gave good information for the customer service life.
I found the course to be very helpful in improving my customer service skills. The scenarios were realistic and allowed me to practice greeting customers, verifying their needs, problem-solving, and identifying root causes. I appreciated the structured approach with step-by-step guidance, which made it easier to understand how to handle customer interactions effectively. The course also helped me recognize the importance of active listening and confirming understanding, as well as thinking proactively to prevent future issues. One suggestion for improvement would be to include more examples of challenging customer scenarios, so learners can practice handling more complex situations. Overall, this course was engaging, practical, and strengthened my confidence in providing excellent customer service.
I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.
I thoroughly enjoyed the course . Especially the simulations and quiz
Добрий день, шановні розробники Соursera.Я поставила найвищий бал з декількох причин. По-перше,доступність навчання з будь-якого пристрою та будь-якого місця.Це величезна перевага для мене,як для працюючої матері одиначки.Вільного часу мало і я намагаюся використовувати його максимально корисно.дякую,що надаєте таку можливість. По-друге, інформація,яка надається в цьому курсі, може бути використана у дуже багатьох галузях.І навіть в міжособистісних взаєминах з родиною. По-третє, інформація викладена структуровано,поетапно, доволі зрозуміло для початківців. Я безмежно вдячна Вам за можливість навчатися,розвиватися і рухатися вперед до своїх цілей.Попри деякі труднощі з перекладом тестових завдань,я все ж впоралась і пишаюсь собою.Дякую за розуміння і увагу до моїх питань,за допомогу сервісного центру,за поради та настанови.Впевнена,що наступні курси будуть не менш цікавими та корисними.Бажаю вашій компанії подальшого розвитку та успіхів у роботі.Ви робите велику,важливу справу,певним чином робите цей світ кращим.Бажаю Вам гарного дня і веселих свят.З повагою і вдячністю Ваш учень Наталія Косик,Україна.Всього Вам найкращого. До побачення.
После изучения материалов по решению проблем в сфере обслуживания клиентов, я пришел к выводу, что некоторые концепции требуют дополнительной практики. Например, навыки активного слушания и эмпатии в общении с клиентами – это то, что необходимо отрабатывать постоянно. Эффективное выявление потребностей клиентов и умение работать с возражениями также являются ключевыми аспектами, которые требуют практики. Что касается сильных сторон, я чувствую себя уверенно в использовании различных техник для разрешения конфликтных ситуаций. Особенно важным для меня является подход к поиску компромиссов и нахождению взаимопонимания между клиентом и компанией, что позволяет минимизировать негативные последствия и улучшить клиентский опыт. Будет интересно услышать мнения одногруппников по этим вопросам!
Ricky is a Exceptional Instructor. The Course is very informative!.. Superb, good quality Videos and the content in the lessons was useful(Key terms, definitions and basic principles of customer service) I Recommend the Class for those that want to improve their skills....
I've found what I was looking for in Coursera, I'm so excited about the possibilities and opportunities as I complete my selected courses that will advance my career and knowledge base. . Without going into debt.
I'm so grateful, I found this program. Love it.
I am grateful for both the educational value of the course material and the professionalism of the presenters. I also appreciated that, overall, it is an easy program to navigate. Thank You Cousera for helping me to grow in my knowledge and skills!
Great introduction to building your foundation in cx service. Getting more practice with the skills we learn would have been nice, but would definitely recommend for someone interested in learning the basic of customer service.
Estuvo muy interesante, me ayudo mucho a reforzar algunos puntos como el pensamiento positivo, la empatía y la escucha activa. El módulo 4 me ha ayuda a entender la importancia de organizar mi tiempo.
Es un muy buen curso, la información es clara y muy completa. Si te invita a realizar las actividades prácticas y a reflexionar sobre que siempre se puede mejorar la atención al cliente
Very practical, useful and informative course. I have learnt a lot of from it and it's 10 times better than most customer support courses out there!
I really enjoyed this course. You realize just how much there is to Customer Service. But also on how to cope with the work environment.
Great introductory lessons! Wasn't bulky, lessons were precise. And easy to digest. I was able to commit from beginning to end
Excelente Curso para los representantes de atención al cliente, todo muy explicado, ejemplos claros de la vida real.
The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.
The course teaches skills that result in better customer service for clients and customers.