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  • Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Case Studies, Customer Acquisition Management, Customer Analysis, Brand Loyalty, Customer Relationship Building, Customer experience improvement, Customer Retention, Customer Data Management, Competitive Analysis, Customer Engagement, Organizational Strategy, Marketing Automation, Salesforce, Customer Insights, Operational Analysis, Value Propositions

  • Skills you'll gain: Process Modeling, Process Mapping, Business Process Modeling, Business Analysis, Cloud-Native Computing, Data Migration, Software Architecture, Stakeholder Analysis, Network Security, Systems Design, Extract, Transform, Load, Systems Architecture, Communication Planning, Stakeholder Management, Data Integration, Test Planning, Cybersecurity, Enterprise Architecture, Software Testing, Project Management

  • Skills you'll gain: AI Workflows, Agentic Workflows, LangGraph, AI Orchestration, Agentic systems, Generative AI Agents, LangChain, LLM Application, AI Integrations, Software Architecture, Systems Architecture, Software Design, Data Validation, Data Persistence, Context Management, Scalability, Systems Integration, Memory Management

  • Skills you'll gain: Star Schema, Snowflake Schema, Data Lakes, Data Governance, Data Warehousing, CI/CD, Database Design, Microsoft Azure, Power BI, Continuous Integration, Real Time Data, Data Pipelines, Microsoft Copilot, Data Management, Data Architecture, Model Optimization, Transact-SQL, Enterprise Architecture, SQL, Cloud Infrastructure

  • University of Alberta

    Skills you'll gain: Software Architecture, Model View Controller, Unified Modeling Language, Object Oriented Design, Service Oriented Architecture, API Design, Systems Architecture, Web Services, Software Design Patterns, Software Design, Simple Object Access Protocol (SOAP), Microservices, Restful API, Software Design Documents, Software Visualization, Code Review, Product Family Engineering, Object Oriented Programming (OOP), Software Development, Java

  • Skills you'll gain: Capacity Management, Data Loss Prevention, Power Platform Architecture & Technical Design, Power BI, Data Analysis Expressions (DAX), Resource Management, Solution Architecture, Data Security, Azure DevOps, Data Architecture, Microsoft Power Platform, Azure DevOps Pipelines, Microsoft Teams, Microsoft Copilot, Model Optimization, Microsoft Azure, Business Intelligence Software, AI Integrations, AI Security, Data Science

What brings you to Coursera today?

  • University of Alberta

    Skills you'll gain: Software Architecture, Unified Modeling Language, Systems Architecture, Software Design, Software Design Documents, Software Visualization, Product Family Engineering, Software Development, Software Documentation, Diagram Design, Software Technical Review, Application Deployment, Data Storage

  • Skills you'll gain: AI Personalization, Personalized Service, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Sales Strategy, Customer Analysis, Customer Relationship Management, Workflow Management, Sales, Customer Data Management, AI Integrations, AI literacy, Microsoft Copilot, Debugging, Data Ethics, Artificial Intelligence, Responsible AI, Trend Analysis

  • Skills you'll gain: Customer Retention, Brand Awareness, Planning, Brainstorming, User Feedback, Timelines, Stakeholder Communications, Cross-Functional Team Leadership, Team Performance Management, Meeting Facilitation, HubSpot CRM, Customer experience improvement, Employee Surveys, Customer Relationship Management (CRM) Software, Team Leadership, Project Planning, Looker (Software), Dashboard, Kanban Principles, Marketing

  • Skills you'll gain: Retrieval-Augmented Generation, Model Deployment, LLM Application, LangChain, Large Language Modeling, Microservices, Test Driven Development (TDD), Software Architecture, Scalability, MLOps (Machine Learning Operations), Cloud Deployment, Cloud Computing Architecture, API Design, Site Reliability Engineering, Kubernetes, Prompt Engineering, Containerization, Infrastructure as Code (IaC), Python Programming, Performance Analysis

  • Skills you'll gain: Cloud Computing Architecture, Cloud Applications, Software Architecture, Solution Architecture, Cloud Computing, Systems Design, Scalability, Cloud Infrastructure, System Design and Implementation, Distributed Computing, Web Applications, Cloud Security, Live Streaming, Cloud Storage, Functional Requirement, Amazon Web Services, Requirements Analysis, Real Time Data, Algorithms, Data Storage

  • Skills you'll gain: Network Security, IT Security Architecture, Cybersecurity, Endpoint Detection and Response, Data Security, Cyber Threat Hunting, Application Security, Cyber Security Policies, Network Architecture, DevSecOps, Information Technology Architecture