All Results

  • Harvard Business Review

    Skills you'll gain: Diversity and Inclusion, Business Planning, Diversity Awareness, Diversity Equity and Inclusion Initiatives, Strategic Thinking, Personal Integrity, Business Ethics, Operating Budget, Strategic Leadership, Workplace inclusivity, Marketing Planning, Selling Techniques, Strategic Decision-Making, Customer Insights, Planning, Growth Strategies, Financial Management, Ethical Standards And Conduct, Market Opportunities, Decision Making

  • University of Michigan

    Skills you'll gain: Talent Management, Goal Setting, Team Building, Teamwork, Team Management, Talent Pipelining, Influencing, Team Motivation, Visionary, Team Leadership, People Development, Performance Appraisal, Team Performance Management, Motivational Skills, Smart Goals, Employee Onboarding, Interviewing Skills, Persuasive Communication, Leadership, Leadership Development

  • Skills you'll gain: Meeting Facilitation, Constructive Feedback, Trustworthiness, Employee Coaching, Emotional Intelligence, Collaborative Software, Discussion Facilitation, Microsoft Teams, Microsoft Copilot, Leadership and Management, Professionalism, Leadership, Conflict Management, Team Management, Team Leadership, Taking Meeting Minutes, Coaching, Follow Through, Employee Performance Management, Microsoft Office

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Customer Engagement, Verbal Communication Skills, Customer Communications Management, Communication

  • John Wiley & Sons

    Skills you'll gain: Visionary, Trustworthiness, Growth Mindedness, Organizational Leadership, Team Motivation, Relationship Building, Rapport Building, Initiative and Leadership, Recognizing Others, Team Leadership, Strategic Leadership, Drive Engagement, Team Building, Team Performance Management, Leadership Development, Leadership, Lifelong Learning, Team Management, Leadership and Management, Business Leadership

What brings you to Coursera today?

  • Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

  • Skills you'll gain: Health Informatics, Executive Presence, Verbal Strategic Communication, Strategic Communication, Health Technology, Healthcare Ethics, Strategic Planning, Health Policy, Health Care Administration, Leadership, Business Analysis Tools, Business Planning, Communication Strategies, Patient Safety, Innovation, Healthcare Project Management, Telehealth, Continuous Quality Improvement (CQI), Safety Standards, Safety Assurance

  • Skills you'll gain: Stakeholder Management, Stakeholder Communications, Stakeholder Engagement, Teamwork, Stakeholder Analysis, Virtual Teams, Team Management, Social Skills, Stress Management, Team Building, Team Collaboration, Empathy & Emotional Intelligence, Collaboration, Team Leadership, Emotional Intelligence, Intercultural Competence, Crisis Management, Leadership, Leadership and Management, Business Leadership

  • IIMA - IIM Ahmedabad

    Skills you'll gain: Trustworthiness, Leadership Studies, Leadership, Leadership Development, Mindfulness, Executive Presence, Team Leadership, Leadership and Management, Organizational Leadership, Business Leadership, Business Ethics, Culture Transformation, Strategic Leadership, Meditation & Breathwork, Stress Management, Personal Integrity, Empathy & Emotional Intelligence, Decision Making, Change Management, Strategic Thinking

  • Skills you'll gain: Team Building, Constructive Feedback, Diversity Equity and Inclusion Initiatives, Adaptability, Diversity and Inclusion, Diversity Training, Workplace inclusivity, Calendar Management, Employee Retention, Team Performance Management, Team Motivation, Talent Management, Diversity Programs, Diversity Awareness, Drive Engagement, Team Collaboration, Leadership, Virtual Teams, Leadership and Management, Communication

  • Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)