All Results

  • Status: Preview

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Verbal Communication Skills, Communication, Empathy, Active Listening

  • Status: Free Trial

    Skills you'll gain: Secure Coding, Data Validation, Business Logic, .NET Framework, Verification And Validation, Relational Databases, Database Design, Database Development, C# (Programming Language), Code Reusability, Order Management Systems, Database Application, System Testing, Data Maintenance, User Interface (UI), Event-Driven Programming, Data Integrity, Program Development, Systems Development, Application Development

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Contract Review, Vendor Contracts, Supplier Management, Service Level, Contract Management, Supplier Risk Management, Performance Measurement, Billing & Invoicing, Risk Mitigation

  • Status: New
    Status: Free Trial

    Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis

  • Status: New
    Status: Preview

    Skills you'll gain: Customer Service, Customer Support, Customer Relationship Building, Customer experience improvement, Interpersonal Communications, Customer Complaint Resolution, Empathy, Customer experience strategy (CX), Customer Retention, Customer Success Management, Communication, Communication Strategies, Business Communication, IT Service Management, Business, Business Strategies, Business Management, Growth Strategies, Culture, Environment

  • Status: New
    Status: Free Trial

    Skills you'll gain: Inventory Control, Key Performance Indicators (KPIs), Medical Office Procedures, Time Management, Patient Communication, Patient Flow, Patient Education And Counseling, Record Keeping, Patient Coordination, Health Care Administration, Medical Records, Care Coordination, Scheduling, Emergency Response, Inventory Management, Triage, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Clinical Documentation, Patient Safety, Active Listening

What brings you to Coursera today?

  • Skills you'll gain: Service Management, Operational Excellence, Performance Measurement, Performance Improvement, Customer experience improvement, Sustainability Standards, Team Leadership, Key Performance Indicators (KPIs), Cleanliness, Procedure Development, Overcoming Objections, Auditing

  • Status: New
    Status: Preview

    Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer Support, Customer experience improvement, Personalized Service, Customer Engagement, Customer Retention, Verbal Communication Skills, Customer Success Management, Communication, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies

  • Status: Free Trial

    Skills you'll gain: Inventory Management, Inventory Control Systems, Inventory Control, Inventory Management System, Inventory Accounting, Inventory and Warehousing, Reconciliation, Record Keeping, Data Integrity, Data Entry, Variance Analysis, Purchasing, Procurement

  • Status: Free Trial

    Skills you'll gain: Record Keeping, Medical Office Procedures, Records Management, Medical Records, Document Management, Health Information Management, Medical Privacy, File Management, Health Information Management and Medical Records, Patient Communication, Telecommunications, File Systems, Clinical Documentation, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Quality Assurance, Information Privacy, Regulatory Compliance

  • Status: Free Trial

    University of London

    Skills you'll gain: Operations Management, Operations, Process Design, Operational Excellence, Business Operations, Manufacturing Operations, Operational Efficiency, Process Mapping, Operational Performance Management, Operational Analysis, Organizational Strategy, Process Management, Customer experience improvement, Business Strategy, Customer Analysis, Strategic Planning

  • Status: Preview

    Logical Operations

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Inquiries, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Communication Strategies, Interpersonal Communications, Active Listening, Conflict Management, Crisis Management, Crisis Intervention