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Skills you'll gain: AI Workflows, Salesforce, Prompt Engineering Tools, AI Security, Responsible AI, Salesforce Development, Agentic Workflows, Data Ethics, Generative AI Agents, AI Integrations, Customer Relationship Management (CRM) Software, Customer Relationship Management, Generative AI, Data Loss Prevention, Predictive Modeling, Model Training, Data Security, Large Language Modeling
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Prompt Patterns, Prompt Engineering Tools, AI Orchestration, Salesforce Development, Salesforce, Agentic Workflows, Force.com, Generative AI Agents, AI Integrations, Agentic systems, Coordination, Application Lifecycle Management, Generative AI, Software Testing, Performance Testing, Enterprise Architecture, Data Integration, Data Architecture, Model Evaluation

Skills you'll gain: Salesforce Development, Salesforce, Data Ethics, AI Enablement, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), AI Personalization, AI literacy, AI Security, Data Quality, AI Integrations, Predictive Modeling, Customer Relationship Management (CRM) Software, Data Management, Customer Relationship Management, Business Ethics, Personalized Service, Data Import/Export
Status: PreviewSkills you'll gain: Salesforce, Business Process Automation, Agentic Workflows, Generative AI Agents, AI Enablement, Salesforce Development, AI Workflows, Agentic systems, Automation, AI Product Strategy, Business Workflow Analysis, Process Optimization, Workflow Management, AI Integrations, Customer experience improvement, Scalability, Organizational Change, Performance Measurement, Business Metrics
Status: Free TrialAI Business School
Skills you'll gain: Prompt Engineering Tools, Agentic Workflows, AI literacy, Sales Enablement, Generative AI, AI Personalization, Agentic systems, Productivity, Generative AI Agents, No-Code Development, Sales Presentations, Sales Strategy, Sales Management, Sales Process, Automation, Application Development, Artificial Intelligence, Digital Transformation, Innovation, Operational Efficiency
Status: Free TrialAI Business School
Skills you'll gain: Agentic Workflows, Prompt Engineering, AI Workflows, Prompt Engineering Tools, Agentic systems, Generative AI Agents, Generative AI, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI literacy, AI Enablement, LLM Application, Artificial Intelligence, Innovation, Productivity
What brings you to Coursera today?
Status: NewStatus: PreviewAI CERTs
Skills you'll gain: Customer Communications Management, Data Ethics, AI Integrations, Agentic Workflows, Quality Monitoring, Emerging Technologies
Status: NewStatus: PreviewAI CERTs
Skills you'll gain: AI Enablement, Revenue Forecasting, AI Integrations, Artificial Intelligence, Business Development, Lead Generation, Predictive Modeling, Customer Engagement, Customer Insights
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Prompt Patterns, AI Workflows, AI Orchestration, Salesforce, Agentic Workflows, Force.com, Generative AI Agents, AI Integrations, Agentic systems, Responsible AI, Artificial Intelligence, AI Security, Coordination, Software Testing, Performance Testing, Enterprise Architecture, Customer Relationship Management (CRM) Software, Model Evaluation, Application Lifecycle Management
Status: NewStatus: Free TrialSkills you'll gain: Prompt Patterns, Prompt Engineering Tools, Salesforce, AI Integrations, AI Orchestration, Agentic Workflows, Artificial Intelligence, Generative AI Agents, Agentic systems, Customer Relationship Management (CRM) Software
Status: NewStatus: Free TrialMicrosoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Service Level, Relationship Management, Service Level Agreement, Operations, Operational Efficiency, Service Management, Customer Communications Management
Status: Free TrialSkills you'll gain: Agentic Workflows, AI Personalization, Agentic systems, Sales Training, Competitive Intelligence, Sales Management, Generative AI Agents, Sales Strategy, Sales, Personalized Campaigns, Customer Analysis, Customer Relationship Management (CRM) Software, Sales Process, Customer Relationship Management, Real Time Data, Proposal Writing, Automation, Customer Insights, Proposal Development