Customer Service Fundamentals
Completed by Zlata Seregina
April 12, 2025
14 hours (approximately)
Zlata Seregina's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Process Management
- Category: Service Level
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Problem Solving
- Category: Customer Service
- Category: Client Support
- Category: Customer Support
- Category: Critical Thinking and Problem Solving
- Category: Communication

