SerendipitybyTO Livia account profile

Personal details

SerendipitybyTO Livia

I am she

Lives in Norristown, United States

Additional info

Links & Resume

Experienced Help Desk professional skilled in remote device support for network devices; hardware components; motherboards, RAM, and hard drives, CompTIA A+CE and Security+ certified. Ongoing coursera Cybersecurity Analyst online training. Broaden skill set: principles of risk mitigation, use of security information and events management tools, governance, vulnerability assessments, implement policy, configure firewall, harden network, system audits, risk analysis, and penetration testing.

Work preferences

Desired roles

Cyber Security Analyst

(Entry-level)

Location preferences

Open to remote work

Willing to relocate

Additional info

Links & Resume

Experience

Work history

Call Center Agent at Asurion

(March 2012 - March 2021)

*Navigate multiple software programs, windows applications, and use web-based search engines. *Employ active listening skills *Self-motivate, efficient, multi-tasks, stay on task. *Operate independently managed time effectively *Present and evaluate the features and benefits of added services. *Maintain home office, troubleshoot software, restart programs; clear web cookies and history. *Receive, read and sort case logs; *Conduct follow-ups to ensure issue completely resolved.