mason chae account profile

- Supervise and train a team of 50 staff members to ensure luxury service and guest satisfaction are met during service -Coordinate staff schedules and ensure adequate staffing to meet the demands of business levels -Facilitate communication between internal teams, vendors, and clients to ensure alignment on project expectations and execution

- Directed and oversaw 4 different outlets including the Rooftop Pool, Dinner service, Speakeasy Bar, and In Room Dining - Implemented training programs for the Speakeasy to ensure exceptional knowledge of the menu and Forbes standards of service -Assisted in daily Food and Beverage operations such as payroll, scheduling, and budgeting -Launched a new dinner restaurant focusing on creating floor plans, new cocktails, and new menu items