Ryan Adams account profile

Personal details

Ryan Adams

Highlights

Google Google Cybersecurity Professional Certificate

Google Google UX Design Professional Certificate

Google Google Project Management Professional Certificate

Additional info

Links & Resume

Github

Other

Hi, Nice to meet you, I’m Ryan. I am a Computer Network Support Specialist who is passionate about the career and technologies space. I am an expert at robust network infrastructures that ensure seamless communication, efficiency, and operations of an organization's computer network. I am excited to learn more about this position because I am looking to advance my career at a company like yours.

Highlights

Google Google Cybersecurity Professional Certificate

Google Google UX Design Professional Certificate

Google Google Project Management Professional Certificate

Work preferences

Desired roles

Cyber Security Analyst

Additional info

Links & Resume

Github

Other

Experience

Projects

Cybersecurity Case Studies and Capstone Project

Cybersecurity Capstone Breach Response Project: Employed incident response frameworks to strengthen security, reduce response times, and create a comprehensive breach response plan.

Category: Computer Security Incident Management

Category: Malware Protection

Category: Exploitation techniques

Category: Incident Response

Category: Vulnerability Assessments

Category: Cybersecurity

Category: Digital Forensics

Category: Security Awareness

Category: Cyber Security Assessment

Category: AI Security

Category: Penetration Testing

Category: Threat Detection

Category: Network Security

•6 weeks of study, 2–3 hours/week•Completed December 2023

Capstone: Applying Project Management in the Real World

Capstone Applying Project Management in the Real World: Used Agile methodologies and risk management to enhance collaboration, improve timelines, and boost project efficiency.

Category: Problem Solving

Category: Project Scoping

Category: AI Enablement

Category: Milestones (Project Management)

Category: Quality Management

Category: Product Quality (QA/QC)

Category: Quality Assessment

Category: Stakeholder Management

Category: Sprint Retrospectives

Category: Project Coordination

Category: Smart Goals

Category: Project Management

Category: Stakeholder Communications

Category: Quality Assurance

Category: Project Documentation

Category: Stakeholder Engagement

Category: Project Implementation

Category: Project Planning

Category: Interviewing Skills

Category: Meeting Facilitation

•Completed December 2023

Work history

Microsoft Certified Desktop Support Technician at A&E Technologies, LLC

(December 2023 - Present)

I managed 301 DAP and GDAP tenants and 1,200 users in Azure Active Directory, resolving 100+ monthly tickets with a 97% SLA. I have experience with Intune, Azure Portal, and Teams Admin Center, troubleshooting SharePoint and OneDrive issues. I handled Microsoft Teams and mailbox problems while managing user roles and mail flow in the Exchange Admin Center. I also have experience with tools like Ninja One, Salesforce, and various Microsoft 365 Admin Centers.

End User Support Engineer at ACS Business Systems, Inc.

(January 2022 - January 2023)

I resolved 30+ monthly technology tickets and managed projects with a team of 8+ IT professionals. I conducted process analysis for an organization with 1500+ clients in an MSP/PSA/RMM environment. My expertise includes troubleshooting Windows OS (Vista to 11), managing servers, and resolving performance and networking issues. I also have experience with Active Directory, Azure AD, and Cisco firewall configuration and troubleshooting, along with Microsoft 365 support.

MacOS Support Specialist at Sequent Information Systems, LLC

(February 2023 - November 2023)

I resolved 40+ monthly support tickets in an MSP/PSA/RMM environment, utilizing consultative skills. I coordinated resources for 1250+ clients and managed tech projects with a team of 10+. My expertise includes repairing Mac systems, configuring peripherals, and maintaining mobile devices. I handled data backups, diagnosed issues, and removed security threats while managing Microsoft Office, Outlook, Office 365, and Active Directory, optimizing system performance and documenting resolutions.

IT Help Desk Analyst at STARTEK

(June 2017 - December 2021)

I resolved 20+ monthly support tickets in an MSP/PSA/RMM environment for 1300+ clients. I conducted process analysis and coordinated resources while managing tech projects with a team of 20+ IT professionals. My expertise includes troubleshooting Chromebooks, Lenovo, and Toshiba devices, handling Office 365 issues, and supporting network printers. I built and configured laptops/desktops, developed standardized PC images, and managed networking, including VoIP phone setups.

Desktop Support Specialist at Jabil Engineering

(May 2014 - May 2017)

I resolved 40+ monthly support tickets in an MSP/PSA/RMM environment for 1100+ clients. I led tech projects and managed user provisioning while providing Tier 2 help desk support. My expertise includes troubleshooting PC hardware/software, email configuration with Microsoft Exchange, and computer repairs. I addressed issues with Dell PCs, Chromebooks, and network troubleshooting, ensuring efficient problem resolution across various platforms and collaborating with a team of IT professionals.