Improving Customer Retention
Completed by Yulia Sytay
July 13, 2026
2 hours (approximately)
Yulia Sytay's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: Marketing Strategies
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
