Improving Customer Retention
Completed by Yulia Sytay
July 13, 2026
2 hours (approximately)
Yulia Sytay's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Marketing Strategies
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Service Improvement
- Category: Customer Retention
