Call Center Customer Service
Completed by Yoong Sheng Lim
July 3, 2024
19 hours (approximately)
Yoong Sheng Lim's account is verified. Coursera certifies their successful completion of Call Center Customer Service
Skills you will gain
- Category: Verbal Communication Skills
- Category: De-escalation Techniques
- Category: Data Entry
- Category: Customer Complaint Resolution
- Category: Call Center Experience
- Category: Customer Data Management
- Category: Customer Service
- Category: Inbound Calls
- Category: Telephone Skills
- Category: Time Management
- Category: Communication
- Category: Record Keeping

