Customer Success: Conociendo al cliente
Completed by María Fernanda Serrano
June 15, 2026
15 hours (approximately)
María Fernanda Serrano's account is verified. Coursera certifies their successful completion of Customer Success: Conociendo al cliente
What you will learn
Entender la estrategia de Customer Success o éxito del cliente
Definir el proceso de la estrategia
Gestionar una eficiente relación con el cliente
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Customer Acquisition Management
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Customer Engagement
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: Business Metrics
- Category: General Sales Practices
- Category: Relationship Management
- Category: Customer Support
- Category: Performance Metric
