Managing Conflicts with Cultural and Emotional Intelligence
Completed by Armina Kranz
May 3, 2025
6 hours (approximately)
Armina Kranz's account is verified. Coursera certifies their successful completion of Managing Conflicts with Cultural and Emotional Intelligence
What you will learn
Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.
Skills you will gain
- Category: Safety Culture
- Category: Process Analysis
- Category: Communication
- Category: Leadership
- Category: Empathy & Emotional Intelligence
- Category: Team Performance Management
- Category: Cultural Sensitivity
- Category: Intercultural Competence
- Category: Team Collaboration
- Category: Leadership and Management
- Category: Influencing
