Quality Improvement and Management
Completed by Anh Nguyen
September 14, 2025
10 hours (approximately)
Anh Nguyen's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Control
- Category: User Feedback
- Category: Quality Assessment
- Category: Product Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: ISO 9000 Series
