Voice of the Customer (VoC): Enhancing Experiences
Completed by Martina Gomez
April 24, 2025
3 hours (approximately)
Martina Gomez's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Continuous Improvement Process
- Category: Customer Analysis
- Category: Data Collection
- Category: Communication
- Category: Customer Service
- Category: Case Studies
- Category: Customer experience improvement
- Category: Product Improvement
- Category: Service Improvement
- Category: Customer Insights
- Category: Culture Transformation
- Category: Customer Engagement
