Improving Customer Retention
Completed by NATTY RODRIGUEZ
April 10, 2026
2 hours (approximately)
NATTY RODRIGUEZ's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Consumer Behaviour
- Category: Customer Advocacy
- Category: Customer Relationship Management
- Category: Loyalty Programs
- Category: User Feedback
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Marketing Strategies
- Category: Brand Loyalty
