Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by AMNA NAVEED
November 12, 2025
2 hours (approximately)
AMNA NAVEED's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Team Collaboration
- Category: Emotional Intelligence
- Category: Collaboration
- Category: Team Performance Management
- Category: Root Cause Analysis
- Category: Empathy
- Category: Conflict Management
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Employee Engagement
- Category: Mediation
- Category: De-escalation Techniques
