Sales and CRM Overview
Completed by Michael Williams
April 20, 2026
21 hours (approximately)
Michael Williams's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Customer Relationship Management (CRM) Software
- Category: Sales
- Category: Data Cleansing
- Category: Sales Process
- Category: Salesforce
- Category: Sales Pipelines
- Category: Databases
- Category: General Sales Practices
- Category: Sales Operations
- Category: B2B Sales
- Category: Data Management
- Category: Data Quality
