Conflict Resolution Skills
Completed by Alex Pham
November 24, 2025
6 hours (approximately)
Alex Pham's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Discussion Facilitation
- Category: Mediation
- Category: Conflict Management
- Category: Verbal Communication Skills
- Category: Problem Solving
- Category: De-escalation Techniques
- Category: Interpersonal Communications
- Category: Communication Strategies
- Category: Negotiation
- Category: Verbal Strategic Communication
- Category: Strategic Communication
- Category: Cooperation
