Introduction to Customer Service
Completed by IVAN TRAPAGA FABILA
April 28, 2025
18 hours (approximately)
IVAN TRAPAGA FABILA's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Customer Service
- Category: Call Center Experience
- Category: Non-Verbal Communication
- Category: Retail Store Operations
- Category: Retail Sales
- Category: Problem Solving
- Category: Root Cause Analysis
- Category: Time Management
- Category: De-escalation Techniques
- Category: Active Listening
- Category: Conflict Management
- Category: Ability To Meet Deadlines

