Introduction to Customer Service
Completed by Tanja J Heeder
January 27, 2026
18 hours (approximately)
Tanja J Heeder's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Empathy
- Category: Ability To Meet Deadlines
- Category: Retail Sales
- Category: Transaction Processing
- Category: Root Cause Analysis
- Category: Call Center Experience
- Category: Customer Service
- Category: Positivity
- Category: Active Listening
- Category: Customer Complaint Resolution
