Quality Improvement and Management
Completed by Vutomi Msolwa Hlungwane
March 27, 2025
11 hours (approximately)
Vutomi Msolwa Hlungwane's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Product Improvement
- Category: Quality Control
- Category: Quality Management
- Category: Process Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Technical Standard
- Category: Quality Management Systems
- Category: Customer experience improvement
