Quality Improvement and Management
Completed by Tharindu Damayantha Kumarapeli Arachchige
July 15, 2025
11 hours (approximately)
Tharindu Damayantha Kumarapeli Arachchige's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Control
- Category: Quality Management
- Category: Product Improvement
- Category: Customer experience strategy (CX)
- Category: Customer Insights
- Category: Service Improvement
- Category: Case Studies
- Category: User Feedback
- Category: Statistical Process Controls
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Quality Improvement
