Voice of the Customer (VoC): Enhancing Experiences
Completed by Geoff Matthews
January 21, 2026
3 hours (approximately)
Geoff Matthews's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Case Studies
- Category: Service Improvement
- Category: Customer Service
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
- Category: Product Improvement
- Category: Surveys
- Category: Customer Insights
- Category: Continuous Improvement Process
- Category: Communication
- Category: Customer Engagement
