Quality Improvement and Management
Completed by Akshay Kumar
September 1, 2025
10 hours (approximately)
Akshay Kumar's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Quality Control
- Category: Quality Assessment
- Category: Quality Monitoring
- Category: Quality Management
- Category: Statistical Process Controls
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Continuous Improvement Process
- Category: Process Improvement
