Improving Customer Retention
Completed by Arnab Mukherjee
December 31, 2024
2 hours (approximately)
Arnab Mukherjee's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Customer Advocacy
- Category: Customer Relationship Management (CRM) Software
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer experience improvement
- Category: Customer Engagement
