Quality Improvement and Management
Completed by JOAO DANTAS
January 14, 2025
11 hours (approximately)
JOAO DANTAS's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Quality Improvement
- Category: Continuous Improvement Process
- Category: Quality Monitoring
- Category: Quality Management Systems
- Category: Customer Insights
- Category: Technical Standard
- Category: Statistical Process Controls
- Category: Product Quality (QA/QC)
- Category: Case Studies
- Category: Customer experience strategy (CX)
- Category: Quality Management
