Quality Improvement and Management
Completed by David Hardwick
October 29, 2025
10 hours (approximately)
David Hardwick's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Assessment
- Category: Product Improvement
- Category: Service Improvement
- Category: User Feedback
- Category: Quality Management
- Category: Statistical Process Controls
- Category: ISO 9000 Series
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Control
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
