Quality Improvement and Management
Completed by David Hardwick
October 29, 2025
10 hours (approximately)
David Hardwick's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Statistical Process Controls
- Category: Product Improvement
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Quality Control
- Category: User Feedback
- Category: Quality Management Systems
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management
- Category: ISO 9000 Series
