Voice of the Customer (VoC): Enhancing Experiences
Completed by Chioma Okenwa
November 13, 2025
3 hours (approximately)
Chioma Okenwa's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Case Studies
- Category: Continuous Improvement Process
- Category: Surveys
- Category: Customer Engagement
- Category: Customer Service
- Category: Communication
- Category: Culture Transformation
- Category: User Feedback
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
