Voice of the Customer (VoC): Enhancing Experiences
Completed by Joao Pereira
December 2, 2025
3 hours (approximately)
Joao Pereira's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Communication
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Continuous Improvement Process
- Category: Case Studies
- Category: Culture Transformation
- Category: Customer Analysis
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Insights
- Category: Customer experience strategy (CX)
- Category: Customer Service
