Quality Improvement and Management
Completed by NARA ELISA DE FREITAS SILVA ÂNGELO YAO
September 9, 2024
11 hours (approximately)
NARA ELISA DE FREITAS SILVA ÂNGELO YAO's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Continuous Improvement Process
- Category: Quality Monitoring
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Improvement
- Category: Quality Assessment
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
