Customer Service in the Age of Generative AI
Completed by Parmida Katouly
September 30, 2025
1 hours (approximately)
Parmida Katouly's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Performance Analysis
- Category: AI Integrations
- Category: Generative AI
- Category: Target Audience
- Category: Self Service Technologies
- Category: ChatGPT
- Category: Customer Support
- Category: Personalized Service
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Performance Improvement
- Category: Customer Service
